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Nathan, Engineer
Category: Printers
Satisfied Customers: 19521
Experience:  Computer networking/repair. 12+ years experience.
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Process print command but no ink on paper, 1 year xp 420

Customer Question

process print command but no ink on paper
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: 1 year xp 420 wireless connect to mac desktop
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: mAC 4YEars old cannot find OS
JA: How long has this been an issue? What happened right before this popped up?
Customer: since purchased unable to print anything
JA: Anything else you want the printer expert to know before I connect you?
Customer: what will the cost of the service be?
JA: You just pay a $5 deposit now and the rest only when you get a reply from the Printer Technician. All of this is 100% satisfaction guaranteed, so you can get a refund if you're not happy for any reason.
Customer: see i do not want to become an employee. Oftimes help desks will run me around in circles for 90 minutes with no resolution and a tab for 299
Submitted: 1 month ago.
Category: Printers
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 1 month ago.

These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).

You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.

If it still doesn’t print anything, you’ll need to do a manual cleaning as a next step.

I have to caution you up front though that the manual cleaning process is messy and time consuming. It also has a low chance of success, if you see no improvement at all from the automated cleaning. It is most likely a hardware failure (bad head) which the cleaning can’t fix, as printheads are a wear item and do fail with time/use.

Realistically, it’s probably time for a new printer. As this is a 2014 model printer, it is well into its 3 year service life, so this type of failure is not surprising. While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $150; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

That said, it doesn’t hurt to try, if you wish. Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, or I can recommend replacement options if you prefer.

Best regards, ***** ***** for the news,


Expert:  Nathan replied 1 month ago.

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If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.


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