Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
What is the specific error/message it is giving you?
Is this on the computer, or the printer?
Yes I understand it is a printer, but I need to know what specific error message you are getting, please.
If it shows on the computer, I need to know exactly what you see on the printer display too.
I'm an independent tech spending my own personal time to help with your question, any account matters may be handled on the help page.
You're welcome, you too.