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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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We need direction for printing photos we have loaded in

Customer Question

We need direction for printing photos we have loaded in computer.
JA: What's the make/model number of your printer? How old is it?
Customer: I believe it is MX490 about 1 year old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC with windows.1
JA: How long has this been an issue? What happened right before this popped up?
Customer: We have never tried to do this.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No.
Submitted: 1 month ago.
Category: Printers
Expert:  Jason Jones replied 1 month ago.

I am the person that will be helping you today.

From which application do you plan on printing these photos? (ie: Word, Photoshop, etc). Also, how many photos do you plan on printing?

I will be standing by, looking forward to your response.

Thank you,

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