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Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 8731
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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I can't get a 8.5 X 14 sheet to run completely through the

Customer Question

I can't get a 8.5 X 14 sheet to run completely through the machine when feeding from either the bypass tray or tray 2. I have re-set the paper size a coupe of times for both sources. Running plain paper - looks like the feed command is only feeding 2/3 of the sheet before it stops feeding.
Model: Aficio SP C821dn
Submitted: 1 month ago.
Category: Printers
Expert:  Robert M. replied 1 month ago.

Hi, I'm Robert and I'll be helping you with your printer question.

Expert:  Robert M. replied 1 month ago.

It should work especially from the multi feed

Have you set the paper size correctly on both the printer and the computer you are printing from?

Also remember that 8.5 x 14 is very different than 14 x 8.5.

You might try reversing that or a few printers expect you to feed that sideways

Customer: replied 1 month ago.
Geez....I expected better. Enjoy the $23.00
Expert:  Robert M. replied 1 month ago.

I would love to give you better and I don't get anything unless you are happy and give me a good rating

But unless the printer is broken it should work on legal paper and these situations are almost always caused by a bad setting.

If you would like I can log in remotely and fix it for you that way

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