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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a HP ENVY4500 when I scan a printed copy to my HP

Customer Question

I have a HP ENVY4500 when I scan a printed copy to my HP computer it sends it in 12 to 20 kb and only shows one or two letters instead of the whole page
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: HP2009m 10 yrs this problem just started within the last yr
JA: How long has this been going on? What troubleshooting have you tried?
Customer: off and on for 6 months i scaned a HP Network page and it worked fine sent it at 1601kb
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  Shefin replied 1 month ago.


Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the operating system you are using? Is it Windows 7?

Thank you.


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