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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 31236
Experience:  Printer and scanner problem resolver for over 15 years
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After I inserted a new supply of ink it says that I have a

Customer Question

after I inserted a new supply of ink it says that I have a "Print Cartridge Problem" How can i fix it?
JA: What's the make/model of your device? How old is it?
Customer: HP Photosmart C4980
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just when I put in the new cartridges. I don't know what to try.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Printers
Expert:  Richard replied 2 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please