Hi there and welcome
Can you power off the printer
Then use a damp cloth and wipe down the edges of the door and the area where the door connects with the printer.
Once done, wait 10 minutes for it to dry, power on the printer and tell me if you still get the error please.
All doors please as we do not know which one it is having the issue with
What chargers? If your referring to the phone call offer, it is optional and you can ignore it.
It is a door sensor or mainboard that has faulted. This is the only cause left
I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.
If you signed up for the monthly contract you can email customer service on
And request the monthly subscription to be cancelled.
If you have any difficulties with it at all, please let me know.
And please remember the service rating
You return it to the place of purchase and they organize this for you, where did you purchase it from?
Ok, then you need to return it there and they organize the repair for you
yes, please allow me a minute to respond..
you can call CUSTOMER SERVICE on(###) ###-####/p>