Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
To reset the password ***** the printer go to
Setup Menu > Tools > Restore Factory Defaults
1) password ***** requirement is turned OFF
2) username default is ADMIN
3) password ***** BLANK
Then try to install it again