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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It won't accept printing from the computer, like it used to,

Customer Question

It won't accept printing from the computer, like it used to
JA: What's the make/model number of your printer? How old is it?
Customer: HP Photosmart 5520 about 2 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Its a pc and I don't know what operating system
JA: How long has this been an issue? What happened right before this popped up?
Customer: I called Geeks 2 you out about fortnight ago and he got it going but about a week ago it stopped behaving itself
JA: Anything else you want the printer expert to know before I connect you?
Customer: I think I have told you what I can
Submitted: 2 months ago.
Category: Printers
Expert:  Richard replied 2 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 2 months ago.
I have done this before and it made no difference. I have tried to reinstall it but it needs a password ***** I don't have but it doesn't tell me how to reset the password.
Customer: replied 2 months ago.
Are you still there?
Expert:  Richard replied 2 months ago.

Thank you

To reset the password ***** the printer go to

Setup Menu > Tools > Restore Factory Defaults

1) password ***** requirement is turned OFF

2) username default is ADMIN

3) password ***** BLANK

Then try to install it again

Let me know the results please