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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I need to scan a multiple page document and my printer will

Customer Question

I need to scan a multiple page document and my printer will not allow me to.
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: HP Photosmart C3100 and I would say it is only a few years old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: it hasn't been an issue for very long but this is the first time I have tried to do this. I was looking up how to fix the problem.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 month ago.


I'm sorry about the issue. Is there any error or message when scanning multiple page?

Are you able to scan one page?

Is printing currently working fine?

Does your PC computer have windows xp, vista, or 7 or 8 or 10?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 1 month ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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