I am the person that will be helping you today. May I ask how the printer is connected to your system? (usb, wifi, network, etc)
I look forward to your response.
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
I am asking to remote into your system so that I can fix the problem for you directly. I ask this because I can see that the normal routes of installing the software are failing for you.
I have been working with this website for almost five years and have helped over 50,000 people. This is no runaround. I see that you created a duplicate question by accident, I presume. Do you wish to close this question?
I must continue with others. I will go ahead and close this.