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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have an HP 8600 officejet pro. I just purchased a dell

Customer Question

Hi, I have an HP 8600 officejet pro. I just purchased a dell laptop and need the printer and scanner to work with the laptop. I can print but not scan. I downloaded the drivers but I do not have the disk to get it working with all the bells and whistles...(scanning). I need help!
Thank you
Submitted: 1 month ago.
Category: Printers
Expert:  Jason Jones replied 1 month ago.


I am the person that will be helping you today. May I ask how the printer is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,

Customer: replied 1 month ago.
hi Jason my computer and printer are connected through wi-fi
Expert:  Jason Jones replied 1 month ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 1 month ago.
Hi jason, I would rather chat this wat
Customer: replied 1 month ago.
Do I need to pay more money to chat with you?
Expert:  Jason Jones replied 1 month ago.

Okay. Please, answer the first set of questions that I typed below.

1) Which version of Windows or Mac OS are you using?

2) Where did you get the IP address

3) Can any other computers print to the printer?

Customer: replied 1 month ago.
Windows 10
I got it on line. It was supose to help me fix the problem.
Expert:  Jason Jones replied 1 month ago.

What does it mean when you say that you got it online?

Customer: replied 1 month ago.
I searched my printer and was told to go there for info
Expert:  Jason Jones replied 1 month ago.

Where did you get the number? Did you see it on the computer, on the printer, or somewhere else?

Customer: replied 1 month ago.
On line
Expert:  Jason Jones replied 1 month ago.

I don't understand how you would get the IP address of your local printer from online. Is that how your other computers are setup; to connect to the printer by IP instead of by hostname?