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Bruce Wilner
Bruce Wilner,
Category: Printers
Satisfied Customers: 77
Experience:  principal at Network Security Labortories Inc.
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Pearl...printer wont power up, model HL 5470DW, Brother HL

Customer Question

Hello, Pearl...printer wont power up, model HL 5470DW
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Brother HL 5470DW, 2 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: it wont power on
JA: How long has this been an issue? What happened right before this popped up?
Customer: nothing, just happened stopped printing
JA: Anything else you want the printer expert to know before I connect you?
Customer: nope
Submitted: 9 months ago.
Category: Printers
Expert:  Isaac Franklin replied 9 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 9 months ago.

Try the following:

1. Unplug the printer.

2. Remove the paper tray.

3. Press and hold the Power button.

4. While still holding the Power button plug in the power cord

5. Wait for it to start, when normal home screen displayed release the power button.

6. There should be a message to replace the tray.

We can go from there after you reply with results.

If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.
~Franklin

Customer: replied 9 months ago.
Isaac, this did not work, and this response is not for my printer model. I saw these instructions online for a different printer.
Expert:  Isaac Franklin replied 9 months ago.

Yes, that should have been similar enough.

You can try opening the unit, remove the toner and drums. Unplug it from power,

hold down the power button while you plug it in.

Do you see any lights at all?

Customer: replied 9 months ago.
no lights at all. This model does not have a hold down type button to power up...it has an on off switch. I have tried removing the trays and toner and drum.
Expert:  Bruce Wilner replied 9 months ago.

Hello. I will try to assist you. If the printer failed to power up, there are two chief reasons that come to mind: (a) the unit is dead; (b) the power cord is damaged. In either case, it sounds offhand like time for a new printer, since I see at least one expert has tried unsatisfactorily to wrestle with the situation. Printers die all the time, unfortunately. Power transformers are often the culprit: they are not engineered for long life, but, rather, for deliberate obsolescence.

Customer: replied 9 months ago.
well, I have tested and replaced the power cord, trying both, and it is getting correct power to the printer. No lights and no function at all from the printer, still dead, as you said also...thanks for trying!
Expert:  Bruce Wilner replied 9 months ago.

It's not about TRYING. THE PRINTER IS DEAD. These things happen.

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