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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 16405
Experience:  5+ years as Tech
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It stopped printing! I send something and it sends out a

Customer Question

It stopped printing! I send something and it sends out a blank page.
JA: What's the make/model number of your printer? How old is it?
Customer: It is a Canon 5200 series. It is about 3 yrs old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC. I don't know what OC
JA: How long has this been an issue? What happened right before this popped up?
Customer: A few days.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 4 months ago.
Category: Printers
Expert:  crash2199 replied 4 months ago.

Hi,

Thank you for contacting us about your issue. For this type of issue, it is easiest if I connect to your computer and perform the fix for you so that you can sit back, relax, and watch the process being completed rather than trying to follow complicated steps. I am sending you a remote services offer so that I can connect. After you accept the offer, I will provide you with the steps so I can connect. Please allow 1-2 minutes for the offer to appear.