Hi there. My name is*****'d be happy to help you with this. Let's begin by checking to see if there is an updated driver available for your printer and your Operating System. I'll need to know what version of ISX yo have on your MAC. From the Apple menu, choose About This Mac. Your version of OS X appears directly below “OS X
Thank you. Please give me just a moment to search for drivers.
I'm sorry. There is no driver listed as compatible with this printer and OSX 10.7. Did you recently update your MAC computer?
We are in luck. I searched a different way and I was able to locate the driver.
Please uninstall the existing driver, and uninstall the printer itself, then turn the printer off. Restart your computer, download the updated driver, and turn on the printer when the installer begins searching for printers. Please let me know the results and let me know if you need clarification on any of the steps.
If you'd like, I can offer the PREMIUM SERVICE of a SECURE REMOTE CONNECTION. This will allow me to see exactly what is happening on your computer and to work on the problem while you watch. This is completely optional. If you do not choose to take this service, I will walk you through a solution step by step here
1. Click the [Print & Scan] icon in [System Preferences].
2.Select the printer you use on [Printers], then click [-].
3. Delete the printers that are registered, then close the [Print & Scan] dialog box.
4. Open Finder application of your Mac OS X.
5. Select [Go] → [Go to Folder] from the menu bar.
6. Enter the following folder locations, click [Go], then delete the files and folders.
Delete Example: You can delete files and folders by dragging them to the [Trash] icon in the Dock.
Files and folders to delete
Delete all the following files in the folders.
(xxx is a model name starting with [LBP].)
When the [Authenticate] dialog box is displayed
Enter the administrator's name and password, and then click [OK].
7. Close all open windows.
8. Restart your computer.
The printer driver is uninstalled.
That is the most recent version of the printer driver for your particular printer and operating system.
I'm sorry to hear that. Please give me just a moment to research further. I would immediately suspect clogged ink nozzles but you indicated that the test pattern printed correctly, in all colors with no skipping or blank areas, correct?
It is possible that the new driver won't install "cleanly" if you don't completely remove the old driver.
I'm sorry. I will walk through it on my MAc and see if I have left something out. While I am doing tht please download the user manual for your printer form here.
I have attached an image of what the nozzle check page should like.
If the nozzle check is missing either the grid at the top or any of the bands of color, then the nozzles may be clogged. Please let me know if yours looks the way it should or not.
Ahhh....is the page that you are trying to print a black and white page? If so, that definitely explains things. It would appear that the black ink nozzle is clogged.
Canon has a bulit-in utility for cleaning the ink system. Please view their detailed illustrated instructions here:
This is a common problem with ink jet printers that are not used frequently. The ink that is left in the nozzles can dry up and clog the nozzles. If you have done several cleaning cycles with no improvement, I suggest that you switch off the machine, wait 24 hours, and then perform Deep Cleaning again. It may take that long for the dried ink to soften.
Please give these methods a try and let me know how it works for you. If this solves the problem, would you mind taking a moment to rate my service? You can give your rating by selecting the stars located on the top right of the question page. I'd really appreciate it! Without a positive rating I am not credited for my answer. If this doesn't solve the problem be sure to let me know so we can continue troubleshooting.