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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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HP 6835 printer that says I have problems with the printer

Customer Question

HP 6835 printer that says I have problems with the printer head. What is the issue
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: The machine is about 1 year old The s/n is TH54T621BV
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Gateway PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: It hasn"t worked for a couple of weeks It show this message and somehow I got it to print 1 time after that nothing
JA: Anything else you want the printer expert to know before I connect you?
Customer: Can't think of anything
Submitted: 1 month ago.
Category: Printers
Expert:  crash2199 replied 1 month ago.


What is the exact error message that you have about your printhead?