Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
First, on your Mac
Choose System Preferences from the Apple menu.Click Printers & Scanners.In some versions of OS X, this preference is named Print & Scan or Print & Fax.Control-click anywhere in the list of devices on the left, then choose “Reset printing system” from the shortcut menu that appears.
Then, Open your finder ( magnifying glass ) type in disk utility, and launch the disk utility application.On the left side of the disk utility window, click your mac hd, then at the lower right hand side, click repair permissions .
Then reinstall the driver and try again.
Please understand this may take a bit for us back and forth to communicate as printers are difficult to troubleshoot
when you cannot 'see' them. We will find a resolution. If this doesnt work, we will rule it out and go from there.
Please update me with your results.
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