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Try checking all your settings for paper size, and for paper source or paper tray.
If one of them is still set on Legal Size, the printer may be expecting longer paper than the normal or 'Letter' size, still, and thus be signaling a jam that isn't there.
Paper Size settings (and Paper Tray / Paper Source settings) are to be found in three places:
1. sometimes on the printer itself. This is less common.
2. the usual source of trouble is the 'driver settings'. Is your computer Windows PC, or an Apple computer? depending on that, the driver settings are in different places. Let me know on this point, please.
3. of course, the settings in your program, or settings associated with your document, in MS Word.
Is letter size paper loaded in the printer, please?
How long ago were you using Legal size (larger) paper ?
Clear the printer's queue of all print jobs, first.
Then, go to
Start - Control Panel - view Devices And Printers
and right-click on your printer's icon there.
These are the printer's driver settings. Change the Paper Source to Front Tray. Change the Paper Size to Letter or to Auto perhaps if it already is on Letter. (If paper size is on Auto, set it to Letter specifically, on the other hand. Something needs changing, this could well be it.)
Then click on OK to close the Properties and save the changed settings.
Then try a print, see if it works.
I'm sorry to hear that. The problem is serious then, apparently.
Can you load paper in the rear tray and get results now?
How did you use legal paper? printing from what program?
Are you printing from the same program now?
Did the paper jam when your printed that legal-size online form?
Where did you load the legal size paper for printing the online form?
Have you turned Off the printer for a prolonged period since the printing from legal paper?
Try turning it Off now, after loading Letter paper, carefully, and according to instructions, in both the rear feed (just two sheets there, of letter paper) and in the Front Tray also.
Reload the front tray, by the way, even though it is loaded now. Slowly, carefully, paper guides snug to the paper stack, the paper stack not too large, only 25 sheets at most.
And two sheets in the rear feed, please.
Then leave the printer, with paper loaded that way, Off for at least 15 minutes.
Meanwhile, check the printer's queue listing on the computer, and clear out any jobs there.
And then, after at least 15 minutes total down time, turn the printer On again. And send a print job from Notepad this time, not from MS Word. MS Word may be sick somehow, so let's just see if a different program - specifically, the simple Notepad application - can send a print job.
Let me know the result - and if it prints, does it print from the rear feed with two sheets only?
Don't try MS Word yet please.
"OneNote"? probably that didn't even send anything to the printer. That's why it didn't react.
and then type into the Notepad application, several sentences or a paragraph.
Then go in the Notepad application, to
then choose your WF4630 printer. (If it's not chosen already.)
Then send that print job to the printer.
Is the printer turned On?
Is it indicating an offline or an online status?
Start - Control Panel - Devices and Printers
and right-click on your printer's icon. If it says 'Use Printer Offline' and that is checked, un-check it. If it says, 'Use Printer Online' and that is NOT checked, then check it.
And try a NOTEPAD print again.
Sounds like your printer is 'broken', really.
But, you need to look for either
- an option 'Use Printer Offline' that is enabled ... and Disable it.
- an option 'Use Printer Online' this is not enabled... and enable it.
When you go to
view Devices And Printers
in Control Panel
and right-click on the printer's icon, do you see either option?
That's bad news.
How old is your printer? only a couple of months old. It seems to have failed within warranty. Putting in a warranty claim for free repair to Epson US would seem to me to be the best thing you can do... unless you would like to try an uninstall, restart of the computer, and reinstall of the printer drivers. That might just possibly cure the problem - it is a remedy I have often found to cure seemingly 'broken' printers, though not by any means always.
I would advise checking on
to find a local Epson service center.
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