Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Please tell me whether the new WF-7620 is on a wireless connection - it sounds as if it is.
Please also, on your computer, go to
Start - Control Panel - System and Security - System
and look for the System Type, which should be either 32-bit, or 64-bit.
Let me know, by the Reply To Expert function, and I will advise and instruct you further as to what to do. Thanks.
Thanks, ***** ***** examining that file...
That's a somewhat generic error message.
Tell me, can you do a photocopy from the Epson printer, using only the printer's own controls? does the photocopy come out OK?
That's just to make sure the scanning hardware in the Epson, is working, basically.
In other words, you can produce a photocopy from the printer's scanner, a photocopy of an original document in hard copy, placed face-down on the glass sheet?
If you are scanning wireless, you may need to adjust your firewall software on your PC for the scanning to be allowed.
If using USB, that does not apply of course. Did you try the printer with a USB connection, install all the drivers *for* a USB connection (rather different drivers), then use those drivers to print from the PC to be sure they were working, then select USB on the printer, then try scanning with an Epson-approved scanning application program ?
If so, with what result?
If not, do you need detailed instructions?
If you didn't reinstall for a USB connection, then you may not have installed correctly, with a temporary USB connection.
Would you be willing to try scanning through a USB connection?
I suggest this, first, to clear out all possible software confabulations:
Start - Control Panel - view Devices and Printers
click once on your icon for your printer.
Delete (with Del key) that icon for your printer.
(IF any other icons for your printer, duplicates, whatever, are there also, select each one individually, and Del it individually too.)
Restart your computer.
Then after that, configure for use of a permanent USB connection.
If after that, scanning fails identically, but printing (over USB connection) works, let me know how it turns out, please.
If you get results, let me know what they are in due course, please. I want to see this problem to a good finish.
Is the USB cable still hooked up?
If so, you have a defective printer - esp. if the scanning has never worked.
(But a last-minute check: where, from what source, did you install the USB function drivers for this printer model?)
Sounds good - try the new printer, by all means.
(Since, even if it is the same model, it is a different device by device ID, a networked install would have to be re-done from scratch. A USB reinstall might actually not be needed - USB device IDs are, I think, absent or a lot less specific, so the system might not be able to tell that you swapped USB printers on it, so long as they are the same model.)
But the new printer, is probably a failure, for scanning. Let me know the result of putting the old printer back to work as a scanner at least. (Perhaps, since the new printer photocopies OK, you could use the old one as a scanner-only device, and the new one for printing photocopying and even faxing ? if it works that way but not for scanning.)
Let me know how it goes, please. Thanks.