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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I just bought the h imin the set up process where it says to

Customer Question

I just bought the h imin the set up process where it says to connect the cable.nothing is happening, I tried a new cable,same thing
JA: What's the make/model number of your printer? How old is it?
Customer: hp400, brand new today p
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: its a pc, windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: as I said, I was going through the set up and im stuck at this point, like I didn't connect it, and its connected
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  Michelle replied 1 month ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Customer: replied 1 month ago.
Ok, its a brand new hp printer and it seems odd I have to pay to have a problem solved, not your problem I guess
Customer: replied 1 month ago.
It stopped during the set up process. I tried two different cables.
Customer: replied 1 month ago.
Are we connected?
Customer: replied 1 month ago.
No I dont' want to spend 39. Are we even connected? Are you there?
Expert:  Michelle replied 1 month ago.

did it stop with any error code?

Customer: replied 1 month ago.
no, it just never moved forward
Expert:  Michelle replied 1 month ago.

Its an additional service you can choose or deny.

Expert:  Michelle replied 1 month ago.

Unplug the printer from the computer reboot the computer check for installed components and remove it before you can reinstall the driver to make the printer work.

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