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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 20348
Experience:  Computer networking/repair. 12+ years experience.
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It is double printing one item on top of another, officejet

Customer Question

it is double printing one item on top of another
JA: What's the make/model number of your printer? How old is it?
Customer: officejet pro 6830
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: can i speak to you my no is(###) ###-####
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Printers
Expert:  Nathan replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 2 months ago.

This is either a printhead fault or an alignment issue.

Initially, please go into the printer menu on the front panel, under settings, and then into the Alignment function, following through the prompts it gives you on screen to complete the alignment process. Then test a new print and let me know the results.

Thanks,

Nathan

Expert:  Nathan replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 2 months ago.

Do you need more help with this?

If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan

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