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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I had to unhook my printe what can I do tohook itback, Model

Customer Question

I had to unhook my printe what can I do tohook itback
JA: What's the make/model number of your printer? How old is it?
Customer: Model 2500 dont know
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PCDell Microwsoft
JA: How long has this been an issue? What happened right before this popped up?
Customer: Had to move comp. & printer
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 month ago.


I'm sorry about the issue. Is it the model Lexmark x2500?

Is there any power / light on the printer?

Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
So you re-connect the USB printer cable from printer to computer, then what happens when you print? Is there any error or message?
Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 1 month ago.

Sorry, does your Dell PC have Windows XP, Windows Vista, Windows 7, Windows 8, or Windows 10?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 1 month ago.
WIndows 7
Expert:  Viet - Printer Tech replied 1 month ago.

Thank you for replying back. Please let me know the followings, so I can troubleshoot:

1. What is the error or message when printing, if any?

2. Can you please check the label(s) on the printer for the exact model, such as x2500, or x2580, etc.?

3. Can you please put a document or photo faced down on the printer's glass, then press the Copy icon / option on the printer, then see if it can copy fine?

4. Is there a USB printer cable connected from the printer to the computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

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