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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Have a Canon MX472 - it is double printing one row from top

Customer Question

have a Canon MX472 - it is double printing one row from top to bottom of page - everything else looks fine.
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: No, 2-3
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: Windows 7
JA: Anything else you want the printer expert to know before I connect you?
Customer: Two weeks ago it suddenly jambed the paper and it was very difficuly to remove the sheet. But it printed fine after that.
Submitted: 2 months ago.
Category: Printers
Expert:  Nathan replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 2 months ago.

If you make a copy from the glass, how does that come out?

Expert:  Nathan replied 2 months ago.

Do you need more help with this?

If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan