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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Error light flashing- checked plugs all good- cant get it to

Customer Question

error light flashing- checked plugs all good- cant get it to print - which means cash drawer wont open either????
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: 3 years- citizen ct s310A
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: nothing= worked fine- just happened
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  Brent Woolverton replied 1 month ago.


My name is Brent and I work with POS systems every day. Can you please explain if there is a pattern with the flashing? Is it a solid two long blinks, two short then one long blink? Please count the short blinks and long blinks. It will repeat, so just finding the pattern will give us the answer to the problem.

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