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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a 4630 all in one it prints doesn;t fax or scan what

Customer Question

i have a 4630 all in one it prints doesn;t fax or scan what do I have to do
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: 4630 6 months oold
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: lap top Azuz it was working until two days ago
JA: How long has this been an issue? What happened right before this popped up?
Customer: nothing out of the ordinary
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  GeekGal replied 1 month ago.

Were you able to view the picture that I sent? The information that is highlighted in yellow is what I need.

Customer: replied 1 month ago.
where did u send the pic
Customer: replied 1 month ago.
hello r u there??
Customer: replied 1 month ago.
where r u????>?
Customer: replied 1 month ago.
I don't want to switch to a remote asst.
Expert:  GeekGal replied 1 month ago.

Hello. My name is***** am so terribly sorry. I was working with another customer and somehow my response to them was posted on your question page. However, I will happy to try to assist you as well.

In order to provide the best possible help, I will need to know what operating system you have on your computer. If you're not sure, please click this link and tell me what you see:

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