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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a mx 920 printer and somehow an old letter keeps

Customer Question

I have a mx 920 printer and somehow an old letter keeps turning up whenever I try to copy something. I have checked the memory and it says it is empty.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: it is an mx922 all in one and is about 3 months old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I have an HP Pavilion 23 running Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: from the beginning. the letter that shows up was my first attempt to print something
JA: Anything else you want the printer expert to know before I connect you?
Customer: So far that is my only problem
Submitted: 1 month ago.
Category: Printers
Expert:  Tim replied 1 month ago.

Hi there I'm Tim and will do my best to assist you......Can you please explain this issue in more detail?

Expert:  Tim replied 1 month ago.

Is it possible the letter is still in the scan tray?

Customer: replied 1 month ago.
No, as a matter of fact, the letter was never printed on purpose - it just wound up there. It came from my work processor (Microsoft Works) and was sent to the printer to see if the printer would work.
Expert:  Tim replied 1 month ago.

So everytime you print, its the same letter that comes out correct?

Customer: replied 1 month ago.
Every time I try to copy an item, the letter shows up also so that both appear. For example, my wife wanted to copy a recipe which is about the size of the Readers Digest, and both appeared the recipe surrounded by the letter as though the recipe was on top of the letter.
Expert:  Tim replied 1 month ago.

Can you take a picture of the print out and email me it?***@******.*** ?

So I can see it for myself?

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