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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 20322
Experience:  Computer networking/repair. 12+ years experience.
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I have an HP Officejet Pro 8500 a909, it keeps aligning the

Customer Question

Hi, I have an HP Officejet Pro 8500 a909, it keeps aligning the printer after every print job and then I get a message that the alignment failed.
JA: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?
Customer: 3.2 years old HP Officejet Pro 8500 Premier a909n it does not get a lot of use though
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC I just uninstalled the program software and reinstalled
JA: How long has this been an issue? What happened right before this popped up?
Customer: I was not always printing all the colors
JA: Anything else you want the printer expert to know before I connect you?
Customer: the problem started 2 weeks ago
Submitted: 2 months ago.
Category: Printers
Expert:  Nathan replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 2 months ago.

Unfortunately this error indicates a hardware problem,

specifically, it is the result of a bad printhead (or the logic board that controls it).

The head is a "wear item" that fails with age/use. As this is a 2009 model printer, it is well past its 3 year service life, so this type of failure is not surprising.

There is one step you can take here, to clean and reset the system, but it is very unlikely to help. 99.9% of the time, this does come down to a hardware fault.

While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $85; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

Depending how you'd like to proceed, I can advise on the cleaning/reset steps if you wish to try, help with finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.

Best regards, ***** ***** for the news,

Nathan

Customer: replied 2 months ago.
Do you know what is the next model of hp printer?
Expert:  Nathan replied 2 months ago.

I'm not quite sure what you mean?

Expert:  Nathan replied 2 months ago.

If you are asking about a replacement that can use the same ink, there is none They purposely change the ink types every year to force you to keep buying new machines, anything that would use your existing supply is long obsolete.

There are no current HP model printers I would recommend, their quality has gone down considerably over the years.

If looking for a replacement, I’d recommend any of the Epson workforce series printers. They tend to be very reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: http://amzn.to/29wF4OP or http://amzn.to/1NYUF1P

Note that these, like all consumer grade inkjet printers, are designed to be low cost and are essentially disposable after a few years, subsidized by the high cost of ink cartridges. If you wish to have a better quality and longer lasting printer, that comes with years worth of ink up front, consider the Epson ecotank models instead: http://amzn.to/1PpOj0C

Alternately, for a more business/commercial grade product that will be rated for a 5 year life, consider a laser printer. Lasers cost more up front also, but a toner cartridge can last for thousands of pages. A black only all in one laser is around $125: http://amzn.to/1JSHOlQ

while a color model is about twice that: http://amzn.to/1n4I7Q5

Expert:  Nathan replied 2 months ago.

Do you need more help with this?
If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan

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