Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
How to I use the control panel buttons on the printer to scan?
You can scan an image to a memory device or to your computer using your product's control panel.
Note: To scan a double-sided document, place it in the ADF.
Note: Presets can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance.
let me know if you have any question.
The instruction are from the manufactures website which i have posted here for you.
let me know what you are unable to understand?
Are you trying to use the scan option from the printer or you want to use the scan option from the computer?
you will have to install the full featured driver software on your computer to use the scan option.
Let me know what operating system you have on the computer and its 32 or 64 bit then i can give you the correct download link to install it and then you can use the printer and scanner.
Let me know what operating system you have on the computer and its 32 or 64 bit.
Click here and download the latest driver utility and combo pack and install it after that the scanner function will work.
if you want to use the printer/scanner from two different computer you will have to install the driver on both to use the printer and scanner.
No you will not loose me in case you loose open justaswer email and click on view my answer the chat will reopen.
you can download the driver software in any number of computers you want.
i can send you another link which you can use it on other computer.
The link does work without a problem.
type in the link on the safari address bar right on the top and then then hit enter.
yes please click on download file manually
you will then see the file being downloaded
once the file is downloaded , you may double click on the file to run\open it
do you see the file in your downloads?
can you tell me the name of the file
double click on any one of it and let me know what happens
are both your computers mac or windows based
try the below steps that i will give
when you lift the topcover do you see the scanner glass
no one page at one time
put the page with the printed side facing the glass. close the cover
then follow the steps i gave on the mac
is the printer connected to the mac via usb?
are you able to print from the mac to the epson
ok ..from the apple menu go to preferences
click on print
in the print window on top, do you see 2 tab - print and scan
or just one print tab
ok click on scan
then let me know if you see the epson listed on left pane
now let me know the version of macos
if you dont know, From the Apple menu, choose About This Mac. Your version of OS X appears directly below “OS X”
are you able to print to the epson from both?
ok so lets test it on elcapitan first
open this link on safari browser of your elcapitan
so which one are we on right now?
and which one can we work on so as not to hamper his work
let me know if it downloads a file by the name of epson17516.dmg
it should pop up with the installation window..install it and let me know once done
what happens when you double click on the epson 17516 dmg...does it pop up with an installation window
close all other applications except safari and then double click on the file and then minimise safari
it should show some installation window
ok can you double click on the epson 17516 dmg file
if it does not open then from apple menu..preferences..printers and scanners. click on scan tab
click on plus sign and let me know does it show any scanner
do you see a scan button
ok and does it show your signature as well
ok great..give me a moment
doe it have any option that says scan to or save to
open your pictures folder and documents folder and check if you see the scanned file there
let me check the possibilities..give me a moment here
please open the website www.teamviewer.com
download a free trial of teamviewer and install it
once installed the teamviewer window will open
let me know the id and password ***** on left side pane
i will try to see if we can remote connect
ok please try to install teamviewer
no thats not the one
let me give you direct link
were you able to install
it seems you are offline as i have been waiting for you from the last 30 mins
let me know when you would like to resume so that i may continue to assist you
Thanks Lolita for responding back
add this page to your favorites
post me a message tomorrow with the time slots when you would be able to resume as i am in a different time zone
once i get your message i will respond back
i will be online till 12 pm est and then 8 pm est onwards
let me know whichever time slot suits you best