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Jennifer French
Jennifer French, Technician
Category: Printers
Satisfied Customers: 77
Experience:  Owner at Down Home Technical Solutions
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My HP Photosmart printer 7520 refuses to print-it says there

Customer Question

My HP Photosmart printer 7520 refuses to print-it says there is no paper-there is plenty of paper in it. I need to use this device-what do I do?
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: 8 yrs. or so - serial no. 290293R5
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Computer HP - I don't know
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing happened. It ran fine. Then, when I tried the next time - it kept saying it had no paper, hasn't worked since.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Just that this has been a very good, reliable printer (although this happened a couple years ago, but self-corrected.
Submitted: 1 month ago.
Category: Printers
Expert:  Jennifer French replied 1 month ago.

Hello! Thank you for choosing Just Answer! My name is ***** ***** I will be expert assisting you today! Give me just a few moments to look over your question, okay?

Expert:  Jennifer French replied 1 month ago.

Please unplug your printer for about 15 minutes and plug it back in directly into the wall. This will reset the printer and also will clear any static in the printer as well. Let me know if this works. If it doesn't there are other things we can try.

Expert:  Jennifer French replied 1 month ago.

Were you able to resolve this? Let me know if you need further assistance!

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