Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello Gerald, and thank you for using this service.
Sorry to hear you are having trouble. I will help you now.
Please get a bright flashlight, and open front and rear trays to look for any spot of paper or other foreign objects in the printer.
Then, reload the paper, and press the STOP/RESET button.
Let me know the results of this test, or if it fixes the problem. Thanks.
Do you remember exactly when the jam started? Was it after you cleared an actual paper jam , or after a printout?