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technicalcat, Consultant
Category: Printers
Satisfied Customers: 1957
Experience:  20 years experience. B.S. Computer Science
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My canon 495 pixma continues to show paper jam, but there

Customer Question

My canon 495 pixma continues to show paper jam, but there isn't one. In addition, alarm light is on plus it will not print. I need to clear this up ASAP. What should I do...By the way, I've turned power off at times, and still get same messages; PAPER IS JAMMED UP
Submitted: 8 months ago.
Category: Printers
Customer: replied 8 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  technicalcat replied 8 months ago.

Hello Gerald, and thank you for using this service.

Sorry to hear you are having trouble. I will help you now.

Please get a bright flashlight, and open front and rear trays to look for any spot of paper or other foreign objects in the printer.

Then, reload the paper, and press the STOP/RESET button.

Let me know the results of this test, or if it fixes the problem. Thanks.

Customer: replied 8 months ago.
Customer: replied 8 months ago.
Alarm lite is still lite is blinking
Expert:  technicalcat replied 8 months ago.

Do you remember exactly when the jam started? Was it after you cleared an actual paper jam , or after a printout?

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