Thank you for your question. I amCustomerand I look forward to helping you with your issue today.
May I know the operating system you are using? Is it Windows 7?
Can I access your computer remotely and check the issue?
S H E F I N
Can you try following the instructions in the link below?
Take your time. Let me know the result.
That is alright. Try that and let me know the result.
You can try scanning using the 9instructions in the link below.
And you can change scan settings by following the instructions in the link below.
No time limit. You will not be charged anything further.
On the search bar of your computer, type in Windows Fax and Scan, and select Windows Fax and Scan from the options.
Click Scan at the bottom of the left pane.
On the toolbar, click New Scan.
In the New Scan dialog box, click the Profile list, and then choose Photos/Documents. The default settings for scanning a document, which you can use or change, are automatically displayed.
To see how your document will appear when scanned, click Preview.
Can you uninstall and reinstall the printer driver?
You will get my reply n your email, as a notification from justanswer.com. Please open the email to contact me back.
Yes, try rebooting and scanning again.
If you let me access your computer remotely, I can help you resolve the issue easily.
How do you connect the printer to the computer? Using USB cable?
Please uninstall the printer and all related software. Then, reinstall the printer using USB cable/connection. Then, try scanning again.
Take your time and let me know the result.
That is alright. Follow the instructions when you get time and be back with the result.
Okay. Get back to me with the result.
No need to rate it now. Do it only after the issue gets resolved.