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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 31122
Experience:  Printer and scanner problem resolver for over 15 years
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My printer has a lot of ink but suddenly the red things are

Customer Question

my printer has a lot of ink but suddenly the red things are printing out yellow
JA: What's the exact make and model of your printer?
Customer: DCP-t500w
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: I was printing out copies of a book yesterday and suddenly the red came out yellow. The printer is only 1 month old
JA: Anything else you want the printer expert to know before I connect you?
Customer: o
Submitted: 2 months ago.
Category: Printers
Expert:  Richard replied 2 months ago.

Hi there and welcome

I would like you to do a clean of the printhead please

To do this, please do the following

Press Menu.
Press the Up or Down arrow key or the dial pad to choose Ink and press OK.
Press the Up or Down arrow key or the dial pad to choose Test Print and press OK.
Press the Up or Down arrow key or the dial pad to choose Print Quality and press OK.
Press Color (Colour) Start. The machine will start printing the Print Quality Check sheet.
Once it prints out, check the quality of the four color blocks on the sheet.
The LCD will ask you if the print quality is OK.
The LCD will ask you if the print quality is OK for Black and each of the three colors. Choose Yes or No depending on the print quality of each color.
The LCD will ask you if you want to start cleaning. Choose Yes. The machine will start cleaning the necessary print head.
After the cleaning is finished, press Color (Colour) Start. The machine will start printing another Print Quality Check sheet.
Once it prints out, check the quality of the four color blocks on the sheet.
The LCD will ask you if the print quality is OK.

If not, repeat the procedure up to 5 times and tell me if this resolves it please.

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