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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Thank you. I just replaced the 4 toners, did the reset and I

Customer Question

thank you. I just replaced the 4 toners, did the reset and I still cant print and the message replace drum error, replace the drum unit still appears
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: MFC thant uses the TN 210 series. 5 years i think
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: both Mac and PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: The Drum has been there for months, but this am, i printed one document and suddenly stopped printing. I just went and bought the units, replace them, and followed the instruction to reset as per the instruction
JA: Anything else you want the printer expert to know before I connect you?
Customer: no that is it. Thank you very much
Submitted: 2 months ago.
Category: Printers
Expert:  Electronics Pete replied 2 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 2 months ago.

Please confirm the full model number of the printer?

(TN-210 toner cartridges are used in a wide range of printers)

Customer: replied 2 months ago.
Please note that a tehnician cam and replace the drums. You can close the file.