Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
Understood. Question, have you tried cleaning the copper contact on the CL cartridge, or replacing the CL cartridge outright?
Also, as far as time zones I am on eastern time, its currently noon, and I will be online till around 9 pm.
Get back to me when you can,
Understood.. When you are around the machine, its worth a shot upgrading the firmware.
Its probably best if we go into the specifics when you are near the machine.