How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard, Technician
Category: Printers
Satisfied Customers: 30207
Experience:  Printer and scanner problem resolver for over 15 years
Type Your Printers Question Here...
Richard is online now
A new question is answered every 9 seconds

I have a Canon MG 5300 series USB 001 which is giving me a

Customer Question

I have a Canon MG 5300 series USB 001 which is giving me a message to unplug and call for help. Is this a fixable problem or should be looking for a new printer? I cannot find my book so I am at a lose what to do. Diane Gaiser
Submitted: 1 month ago.
Category: Printers
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please