I'm sorry about the issue. Is there any error or message?
Do you see the (Canon) IJ Scan Utility program on your computer?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
It looks like you are not there now. I do not know what type of computer you have yet, so let me provide a general solution for now. When you are available, please reply back to continue.
- On your computer, search for the program called IJ Scan Utility, then open it and use it to scan.
- If you have a Windows computer, usually, you can click on the Start button (which is the windows logo icon located at the bottom left of the computer's screen), then click on All programs (or All apps), then scroll down, then click on Canon Utilities, then IJ Scan Utility -> IJ Scan Utility.
- If you have a Mac computer, you can click on Finder, then click on Applications, then open folder Canon Utilities, then open IJ Scan Utility -> IJ Scan Utility.
- Note: If you do not see the IJ Scan Utility program on your computer, then please download and install the printer driver / software at the Canon website below first:
, then you will get the IJ Scan Utility program on your computer.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,