Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
Did you try manually cleaning the printhead?
As of first step, let's try manually cleaning the printhead.Take a paper towel and fold it into 4 turns and make it little thick. Then add little rubbing alcohol to it and then place it in the path of the printhead carriage. Then move the printhead carriage over it a few times.Please follow this link to see a video : http://www.youtube.com/watch?v=yrAqXjX10xsTell me if it makes any difference to your problem.