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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 16507
Experience:  HNC Computing; Large format and multifunction printer expert
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My WF-2650 series printer will not print

Customer Question

My WF-2650 series printer will not print
Submitted: 5 months ago.
Category: Printers
Expert:  Electronics Pete replied 5 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 5 months ago.

Please let me know:

1. Approximately how old is the printer?

2. When did it last successfully print?

3. Does it attempt to print, but the page is blank, or does it not do anything at all?

Customer: replied 5 months ago.
waiting on your answer to my problem
Expert:  Electronics Pete replied 5 months ago.

I have sent through a request for further information, can you see it?

Customer: replied 5 months ago.
no I can not, all this other stuff on the screen to get you to spend more money
Expert:  Electronics Pete replied 5 months ago.

You can ignore any automated offers sent by the site.

What I need to know is:

1. Approximately how old is the printer?

2. When did it last successfully print?

3. Does it attempt to print, but the page is blank, or does it not do anything at all?

Customer: replied 5 months ago.
the printer is less than a month old. it did print about a week ago. it doesn't do anything. won't put document in queue
Customer: replied 5 months ago.
I've gone back with step by step set up
Expert:  Electronics Pete replied 5 months ago.

4. Are you trying to print from a computer, or some other device?

5. Are you trying to print wirelessly, or using a wire?

6. What is showing on the printer's display?

Customer: replied 5 months ago.
from a computer, using a wire, home icon and wifi icon
Customer: replied 5 months ago.
I have just disable wifi
Expert:  Electronics Pete replied 5 months ago.

What operating system is the computer using?

Have you tried shutting down and restarting the computer?

Customer: replied 5 months ago.
windows x64, yes has done several times
Expert:  Electronics Pete replied 5 months ago.

What all programs have you tried printing from?

Do you have a different computer you can try printing from?

Would you like remote support to help troubleshoot this?

Customer: replied 5 months ago.
I have a window 7 laptop and it prints. this current printer Dell running windows 10. I'll have to pay $39?
Expert:  Electronics Pete replied 5 months ago.

The additional amount is only if you want an additional service, like remote assistance.

Customer: replied 5 months ago.
if it's needed
Expert:  Electronics Pete replied 5 months ago.

If you prefer, you can try a few things yourself first - have you tried completely uninstalling the printer, then reinstalling it by downloading the latest driver from the Epson website?

http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?oid=252862&infoType=Downloads

Customer: replied 5 months ago.
ok I'll try doing that
Expert:  Electronics Pete replied 5 months ago.

Let me know how it goes...

Expert:  Electronics Pete replied 5 months ago.

Did it work?

Customer: replied 5 months ago.
no it has not
Expert:  Electronics Pete replied 5 months ago.

Ok, have you tried anything else in the meantime?