I'm sorry about the issue. Is your printer connected to the new modem with an Ethernet / network cable?
Or is your printer connected to the computer with a USB printer cable?
Please reply at the box below. Thank you,
Thank you. Please try this first solution:
Please reply at the box below to continue. Thank you,
Can you go to the menu / setting / network, etc. and reset the network setting on the printer? Please let me know. Thank you,
Sorry, it's the menu / setup option on the printer device. I'm checking on the steps for you. Please wait a bit. Thank you.
Is your printer model 7630N or 7360N?
Please let me know. Thank you,
Sorry. The IP address has already been changed when the modem is replaced; don't worry about that.
- Can you please disconnect power cord(s) from your internet modem / router device(s) for a couple of minutes, then re-connect
, then turn off printer, then disconnect power cord from printer for a couple of minutes, then reconnect, then turn on
, wait a few minutes, then see if the computer detects the printer in Printers & Scanners (or Print & Fax.)
Don't worry. You will not lose me. Please keep this web page open. After re-connecting the modem/router, then wait a bit, and the internet should work again, then you can communicate with me again at this web page. We've also emailed you (from JustAnswer/Viet), so if you lose me, please check your email. Thank you,
I'm sorry. Great. No problem. If you don't mind, how did you get it working? We did try to reset the printer network settings, but somehow it did not work that way. I was going to try another method, but I'm glad you got it working now. We are canceling this per your request. If you need anything else, please let me know any time. Thank you for your patience,