Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Also, were you previously able to print normally, and correctly from the Epson printer using Photoshop? Or is this your first attempt using the Epson to print from photoshop on this computer?
Thank you for your reply,
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
I understand completely Evelyn, for my part I will add our refund link below. If you have been charged, the link below will help you click and submit for a refund.