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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Office jet Pro has run "AMOK". How to stop printing? This

Customer Question

Office jet Pro has run "AMOK". How to stop printing? This has happened before.
Submitted: 4 months ago.
Category: Printers
Expert:  Dustin replied 4 months ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 4 months ago.

For the time being unplug the printer from power so it stops printing.

Then, so I can help you fix this issue, I need to know how many computers you have on your network that can access the printer.

And for each computer I need to know if its a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.