Hi Shirley, thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is ***** ***** I will be assisting you today.Can you try to print something from the computer with multiple colors including black, blue, red and let me know, how the printout comes out ?
Do you get black color, when you try to print from the PC ?
Do you get any error message, when you receive faxes or when you try to print the fax, a blank page comes out from the printer ?
OK, open the link below and then follow the steps to check the fax receive mode and let me know, if you it helps or not ?
Hello there please try clearing the fax's internal memory to see if that resolves your issue
Also can you print a self test page on the fax machine please?