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hongkongpom
hongkongpom, Technician
Category: Printers
Satisfied Customers: 1282
Experience:  Microsoft Certified Desktop Support Techician since 2007
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I can send fax but not receive or print them. I have a Canon

Customer Question

Hi My name is***** can send fax but not receive or print them. I have a Canon MX882
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: No it has not. Maybe 5 or 6 years old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac El Captian
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just started. Nothing. Printer all in one is hooked direct to phone line.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I don't know never had this problem before. Help please.
Submitted: 9 months ago.
Category: Printers
Expert:  Sudipto replied 9 months ago.

Hi Shirley, thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is ***** ***** I will be assisting you today.Can you try to print something from the computer with multiple colors including black, blue, red and let me know, how the printout comes out ?

Customer: replied 9 months ago.
Prints fine.
Expert:  Sudipto replied 9 months ago.

Do you get black color, when you try to print from the PC ?

Customer: replied 9 months ago.
All colors
Expert:  Sudipto replied 9 months ago.

Do you get any error message, when you receive faxes or when you try to print the fax, a blank page comes out from the printer ?

Customer: replied 9 months ago.
The incoming fax says it's transmitting but doesn't print.
Expert:  Sudipto replied 9 months ago.

OK, open the link below and then follow the steps to check the fax receive mode and let me know, if you it helps or not ?

https://support.usa.canon.com/kb/index?page=content&id=ART110153

Customer: replied 9 months ago.
Tried it didn't work.
Expert:  hongkongpom replied 9 months ago.

Hello there please try clearing the fax's internal memory to see if that resolves your issue

Expert:  hongkongpom replied 9 months ago.

Also can you print a self test page on the fax machine please?

Customer: replied 9 months ago.
Expert:  hongkongpom replied 9 months ago.

Hello there please try clearing the fax's internal memory to see if that resolves your issue

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