How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

My new printer is a MFC-L27200W..I need to scan and email a

Customer Question

My new printer is a MFC-L27200W..I need to scan and email a legal sized document but it keeps scanning a letter size document and uts the bottom of my contract off...how do I reset this to scan the entire document?
Submitted: 6 months ago.
Category: Printers
Expert:  Md. Sadique replied 6 months ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Md. Sadique replied 6 months ago.

What is the Operating system of your Computer?

For eg: Windows/MAC

Customer: replied 6 months ago.
Windows 10
Expert:  Md. Sadique replied 6 months ago.

Would you like me to remote in your computer and fix it directly?

It will be more convenient and faster without having to ask you so many questions.

Expert:  Md. Sadique replied 6 months ago.

Are you using the PLATEN (glass scanning area) or the ADF to scan the document?

Customer: replied 6 months ago.
I figured it out....
Expert:  Md. Sadique replied 6 months ago.

Did you use the ADF to SCAN?