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have you tried to put the PREVIOUS toner cartridge back in?
Also, when your toner cartridge begins to go low.....just take it out, and give it a gentle shake to redistribute the powdered ink inside the cartridge.
Also, it would not be the first time, a remanufactured cartridge FAILED to work properly.
So, if you put the old toner cartridge back in (after a couple good, but gentel, shakes) and then power cycle the printer.....does the error STILL come back?
Im sorry but i am only a computer/printer expert.
i dont handle any billing or account issues.
Only Customer Service can answer those questions.
Woudl you like to continue with your printer question......or stop?
And we dont just KNOW the resolution to your printer problem.
Its called troubleshooting.
its not an instant thing.
I dont see you mentioning you had tried the thigns i suggested, when you were asked: "Anything else you want the printer expert to know before I connect you?"
I offered those initial suggestions because when you troubleshoot, you ALWAYS start simple tasks, and work into the more difficult tasks.
Your description of the problem is an Error message.
Error messages usually have very distinct resolutions to them.
But, on occasion, they can be VERY vague as to the cause and resolution.
With that in mind......my next step here is to consult the Technical Manual, and see about this error code. (did you get the error code on the computer? Or on the printer's LCD screen?
But, im not going to pursue this any further, until i have heard from you on whether to continue or not.