I'm sorry about the issue. Are you currently able to make a copy from the printer's glass (not printing from the computer)?
Is the printer still working with the old computer, if you still have it?
What's the model of your new computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
I'm sorry. I'll have our customer service check on the billing issue for you. If you still need help with the printing issue later on, and/or if you need help with any other computer issue in the future, please come back any time as you wish; we guarantee our service. Thank you,