Hi there and welcome
From within which program on the computer are you trying to print multiple copies?
ok, thats the operating system, but which program in windows are you trying to print multiple copies from?
Which version please?
It will tell you this when you open it.
Or click on the ? and about
I want you please to go to my link below
Scroll down the page until you see Download (blue button)
Click this and run the file that is downloaded.
Once done, restart the computer and tell me please if it now prints correctly.
are you sure this is Word 2010?
Which version of windows are you using?
What you start the computer it will tell you this
You return to this webpage again (you have links here in your emails from us) and post a message please.
Press the windows key + X and click on control panel
Then click on uninstall a program
Click on microsoft office
Click on Change, then repair
Let the repair complete and restart and tell me if it now prints the correct copies please.
did it complete the repair?
If you open notepad and try to print off multiple copies there, does that work?
If you set less copies (2) does that work?
did it complete the repair when you did it per my instructions?
ok, can you open up Excel please and print a test in this and tell me if it does multiple prints.
ok, I need you please to reinstall office
To do this, go to control panel, uninstall a program.
Then click on office and click uninstall
Once done, restart the computer.
Then install office again and try to print multiple copies
Let me know the results please.
you were able to uninstall and reinstall it?
ok, though uninstalling office should not have effected it.
We will then reinstall the printer now.
Go to Control Panel, Devices and printers, right click the printer and select remove.
Then restart the computer and install the printer again
Tell me if it then prints correctly please.