How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Technician
Category: Printers
Satisfied Customers: 33019
Experience:  Printer and scanner problem resolver for over 15 years
32989067
Type Your Printers Question Here...
Richard is online now
A new question is answered every 9 seconds

It will only print one document at a time. If I enter to

Customer Question

It will only print one document at a time. If I enter to print 10 copies, it will only print one copy.
JA: What's the make/model number of your printer? How old is it?
Customer: HP Laserjet 1320
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC. Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: About one month. I am not sure what happened.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No. That's it, thank you.
Submitted: 5 months ago.
Category: Printers
Expert:  Richard replied 5 months ago.

Hi there and welcome

From within which program on the computer are you trying to print multiple copies?

Customer: replied 5 months ago.
Windows
Expert:  Richard replied 5 months ago.

ok, thats the operating system, but which program in windows are you trying to print multiple copies from?

Customer: replied 5 months ago.
Microsoft Word
Expert:  Richard replied 5 months ago.

Which version please?

Customer: replied 5 months ago.
How do I obtain the version?
Expert:  Richard replied 5 months ago.

It will tell you this when you open it.

Or click on the ? and about

Customer: replied 5 months ago.
Microsoft 2010
Expert:  Richard replied 5 months ago.

thank you

I want you please to go to my link below

https://support.microsoft.com/en-us/kb/822005

Scroll down the page until you see Download (blue button)

Click this and run the file that is downloaded.

Once done, restart the computer and tell me please if it now prints correctly.

Customer: replied 5 months ago.
I followed your instructions and received this message: "The fix is not applicable. This fix does not apply because the computer does not have the expected software (Microsoft Office Word)."
Expert:  Richard replied 5 months ago.

are you sure this is Word 2010?

Which version of windows are you using?

Customer: replied 5 months ago.
How do I find out this info?
Expert:  Richard replied 5 months ago.

What you start the computer it will tell you this

Customer: replied 5 months ago.
If restart my computer now will I lose contact with you?
Expert:  Richard replied 5 months ago.

You return to this webpage again (you have links here in your emails from us) and post a message please.

Customer: replied 5 months ago.
Ok. I will do this now.
Expert:  Richard replied 5 months ago.

thanks

Customer: replied 5 months ago.
Edition: Windows 10Pro
Version: 1607
Expert:  Richard replied 5 months ago.

thanks

Press the windows key + X and click on control panel

Then click on uninstall a program

Click on microsoft office

Click on Change, then repair

Let the repair complete and restart and tell me if it now prints the correct copies please.

Customer: replied 5 months ago.
Unfortunately this did not work.
Expert:  Richard replied 5 months ago.

did it complete the repair?

If you open notepad and try to print off multiple copies there, does that work?

If you set less copies (2) does that work?

Customer: replied 5 months ago.
Printing from notepad worked perfectly. I tried printing from Word again but got the same results, only one copy printed
Expert:  Richard replied 5 months ago.

did it complete the repair when you did it per my instructions?

Customer: replied 5 months ago.
Expert:  Richard replied 5 months ago.

ok, can you open up Excel please and print a test in this and tell me if it does multiple prints.

Customer: replied 5 months ago.
Excel did not print multiple copies.
Expert:  Richard replied 5 months ago.

ok, I need you please to reinstall office

To do this, go to control panel, uninstall a program.

Then click on office and click uninstall

Once done, restart the computer.

Then install office again and try to print multiple copies

Let me know the results please.

Customer: replied 5 months ago.
Ok.
Expert:  Richard replied 5 months ago.

thanks

Customer: replied 5 months ago.
The last process did not work.
Expert:  Richard replied 5 months ago.

you were able to uninstall and reinstall it?

Customer: replied 5 months ago.
Now my printer does not print at all.
Expert:  Richard replied 5 months ago.

ok, though uninstalling office should not have effected it.

We will then reinstall the printer now.

Go to Control Panel, Devices and printers, right click the printer and select remove.

Then restart the computer and install the printer again

Tell me if it then prints correctly please.