Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
The scan driver may need to be installed properly, or the failure to scan may be owing to the program you tried to use.
Please tell me what computer you are trying to get the ImageClass printer to scan to. (In terms of Windows version, or MAC OS X version if it is an Apple computer.)
What is the 'scan window' please?
Is your computer on a different sub-net or on a different router box, from the other two computers?
Also, has the scanning function worked with this Windows 8 computer before this?
Have you updated the Windows version on your computer, or installed new security software on it?
Please, also, please go to
System and Security
and let me know what the System Type listed there is,
32-bit, or 64-bit ?
Check whether your security software needs to be disabled (Firewall, not Anti-virus, which cannot obstruct the process in the fashion you have described so far... firewall can block a network function like a network scanner....) ... for the scanning function to be recognized and listed in the printer's scanner window.
I'm sorry - somehow I wasn't apprised of your first response by the system.
I regret that I have run out of ideas, and must Opt Out, opening the case to other Experts.
(Be sure to re-enable your software firewall on the computer that is not showing up. Such security is needed.)
Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem.
You will need to uninstall and reinstall your printer software as follows:
You need to first delete the print server icons(s) in Control Panel > Printers, then uninstall the drivers in Control Panel > Programs. Then restart your computer and return to this session using the link in your notification emails. Then connect your printer to your wifi network using the Network menu on the printer control panel, and finally download and install the latest printer drivers from the official website.
I can help you with this. We can work interactively. Please let me know when you are ready to proceed.