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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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HP Officejet x551 dw ... new cartridge... at first left

Customer Question

HP Officejet x551 dw ... new cartridge... at first left blank bar down the page...
Then started skipping print all over the page... Now the whole page is blank?
Submitted: 1 month ago.
Category: Printers
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 month ago.
I've already done all of that.
Expert:  Richard replied 1 month ago.

ok, I only see The self cleaning I have already tried.

Can you tell me everything you have tried please Harvey?