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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My brother dcp-165 printer only prints from apps can I

Customer Question

my brother dcp-165 printer only prints from apps can I change this
Submitted: 6 months ago.
Category: Printers
Expert:  Richard replied 6 months ago.

Hi there and welcome

Can you provide a little more information on this please? What device are you using to print?

What exactly do you mean when you say it only prints from apps? Which apps? An where else do you wish to print from?

Customer: replied 6 months ago.
when I get the printer ready to print on google it tells me only prints from apps
Expert:  Richard replied 6 months ago.

ok, sorry but it is still not clear on your exact issue other then it involves printing.

First, what is the device you are printing on?

Customer: replied 6 months ago.
no I am using an a acer laptop windows 8.1
Expert:  Richard replied 6 months ago.

ok, now can you print to the printer at all?

Customer: replied 6 months ago.
it looks like you cant help can I end this
Expert:  Richard replied 6 months ago.

yes, though I need you please to clearly explain the problem in order to help you.

Is it easier if I call you?

Customer: replied 6 months ago.
I can get by thanks can we end this I don't want to spend more money
Expert:  Richard replied 6 months ago.

ok