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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have purchased a desktop jet 6600 the printer is spitting

Customer Question

I have purchased a desktop jet 6600 the printer is spitting out old work not copies I need
Submitted: 6 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 6 months ago.

Hi,

I'm sorry about the issue. When did you purchase this printer?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Is the printer connected to the computer with a USB printer cable? Or is the connection wireless?
Please reply at the box below. Thank you,

Customer: replied 6 months ago.
I purchased printer one month ago,I have windows 10 I believe, the computer was initially set up as wireless but I don't believe I have wi=fi so I installed a USB cord
Expert:  Viet - Printer Tech replied 6 months ago.

Thank you. Can I connect remotely to your computer, so I can fix the printing issue directly on your computer for you?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 6 months ago.

On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=a8f67214-0100-4a06-b563-de79688fa5be
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Printer Tech replied 6 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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