I'm sorry about the issue. When did you purchase this printer?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Is the printer connected to the computer with a USB printer cable? Or is the connection wireless?Please reply at the box below. Thank you,
Thank you. Can I connect remotely to your computer, so I can fix the printing issue directly on your computer for you?
Please reply at the box below. Thank you,
On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:
http://www.justanswer.com/remotedesktop/join.aspx?Session=a8f67214-0100-4a06-b563-de79688fa5be, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,