Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
I hope I can clear up the problem you are asking about, which must be quite bothersome.
The first thing to try is, to attempt to determine whether the problem is in the ink system, or in the computer software. To do that, try printing a Nozzle Check page, to see whether it has all four primary ink system colors on it.
A Nozzle Check page can be printed from the Maintenance functions of the printer's Setup menus, or from the Maintenance tab of the printer's driver (if you have a Windows PC that you are printing from.)
Let me know if you need more instruction on how to print a Nozzle Check page, or if you get one printed, what the results are, please. Thanks.
OK, I am getting instructions together. (Thanks for the response.)
OK. I made a mistake... this machine does not have a Nozzle Check page, it is a laser printer.
Any test page that shows all four colors would do.
Have you tried a photocopy of a one-page full-color original? that would show us how the printer's print engine is doing.
OK. Are any colors missing, though?
Purples or reds?
Yellows or oranges?
If yellow, blue, and black are there, then that means that magenta, the other primary color, is missing, esp. if red(-containing color) doesn't come out as red.
Check the level of the magenta cartridge, with your software.
If your software does not check toner level, then think back as to when the Magenta toner color was last replaced.
If it is low, or if it was replaced a while back, then I suggest replacing Magenta Toner with a new one. And printing several pages before coming to a conclusion as to whether it has been fixed by that measure.
Let me know, please. Thanks.
Was the magenta replaced recently in response to this same problem, of colors being wrong, too blue, etc.? or before the problem?
So at the time the magenta was replaced recently, the colors were OK then?
Then the new magenta cartridge may be defective... or, it may be that you need to remove it and check that the securing tape was completely removed. If it was not removed, it may not be dispensing new magenta toner, and the result will be as you have seen.
Try removing it, checking for the securing tape being altogether removed, and then put it back into the machine, and run a few more color pages or copies, and see if the magenta/red colors come back.
What guarantee is on the machine, please? Do you mean it is less than a year old and within warranty? (or a greater age but within a Canon Extended Warranty?)
The cartridge might still be defective in some manner other than toner dispensing.
Esp. if some magenta/red is getting onto the page at one side.
Either trying another Magenta cartridge, or turning the Canon printer into a repair shop under its extended warranty coverage terms, seems to me to be the choice at this point.
Do you need any further advice on this problem?
You're good to go then. OK.
Do you find my advice good enough to be worth a favorable rating? If so, a rating for my work would be appreciated. Thanks.